Data Transfer Tool - Manual Data Extraction Guide

If you’re experiencing issues with the Data Transfer Tool and need your data pushed to the portal, please follow these steps:

If you're on DTT v0.59.0 or later

1. Press the "AppData" button at the bottom of the DTT

2. Wait for a finder/explorer window to pop open

3. Select all of the files/folders in that folder (To know you're in the right place there should be a couple of folders called Logs and Assessments), zip/compress them, and send them to your Moth+Flame Customer Success Manager

If you're on Mac

1. Open Finder

2. Press Go in the Finder's menu bar

3. Press "Go To Folder"

4. Type or paste "~/Library/Application Support/promise/mffiles/" in the resulting popup

5. Click on the resulting blue button to be taken to that location in Finder

6. Select all of the files/folders in that folder (To know you're in the right place there should be a couple of folders called Logs and Assessments), zip/compress them, and send them to your Customer Success Manager.
   

How to Zip on Mac:

Control-click all of the files you need to zip and then choose Compress from the shortcut menu

If you're on PC:

1. Open file explorer

2. Type into the URL bar %appdata%


​


Open image.png

3. Open the promise folder

4. Open the mffiles folder

5. Select all of the files/folders in that folder (To know you're in the right place there should be a couple of folders called Logs and Assessments), zip/compress them, and send them to your Customer Success Manager
   

How to zip on PC:

Select all of the items you want to zip and right click. Press 'Compress to Zip file' from the menu.

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