Select a class name to begin or select Add Class to create a new class.

1. When adding a new class, first choose a module. The module menu is populated based on the modules available to your organization.
2. Provide a class name which should make sense to both Learners and instructors.  The class can be renamed at any time.
3. When picking class names, we recommend including the experience title and considering the overall structure of your organization. For example, class names could be organized by location, event, or department.

Once the class is saved, you can open it and start adding Learners and other Instructors.

Adding Instructors

1. Instructors can be added to any class.
2. Enter individual email addresses or paste in multiple emails separated by commas.
3. New users will get an email with a link to access the portal. Their status shows Invitation Sent until they have accessed the portal the first time.
4. Click the 3-dot menu to the right of a user’s name and select Remove from class. Access is removed for both the immersive learning app and the portal.  Users can be added again at any time.

Adding Admins

1. Admins can be added by anyone with Admin privileges.
2. On the User Management page, there is a Users section. Click Add Admin.
   
   
3. Enter the Admin's email address and click Save.
   
   

Learner Login 

User Groups

Admins will have the ability to create User Groups and associate Learners with one or more groups. This solution works for Learners who can be identified by their email address.

• New Learners who have been added to a user group can use magic sign-in links to access all modules within an organization.
• User groups can be used to separate data by location, department, time frame, or cohort (e.g. HR Dept, Chicago Launch, Fall Semester 2023).
  
• Session data sent to Perform will now include the associated User Group, enabling custom analytics and a more comprehensive understanding of Learner performance. Org admins and instructors will be able to filter performance by user groups.
• “Device Management” and “User Management” links in the navigation menu are only visible to org admins.
• User groups are created on the “User Management” page.
• Org admins will be able to add users to one or more groups and filter performance by user groups.
• For Learners identifying themself with their email address after launching a module, Admins can add Learner email addresses in bulk.
  

Login Assist for App Users: 

On the organization’s User Management page, find the user that needs assistance, and click the secondary menu on the right next to their email. Then select “Login assist”.

When the dialog appears, enter the 4-digit code that the user provided. Once submitted, the user will automatically be signed into their app.

Step 2:  Device Registration & Management

1. VR: VR Learner Journey 
   
2. Mobile: Magic Sign-In Links - Mobile Learner Journey / Shared Devices - Mobile Learner Journey
   
   

Registering Shared Devices

Devices can be added to the Perform portal through two methods:

1. Using the portal to send a registration email to the user
2. Doing it live with an Admin by entering a four-digit code directly into the portal

Devices can be grouped together in device groups. They can also be moved between device groups.

Note: Device data remains within its original group, even if the device is transferred to another group. Admins can filter accurately by device group to view all sessions recorded while devices were part of that specific group.  

Adding Modules to Devices

Modules can either be assigned directly to Device Groups or directly to devices that are Ungrouped. It is generally better to assign devices to groups so that content downloads immediately. Content must be manually assigned to an ungrouped device after it is registered, which may require an app restart for content to begin downloading.

1. Use the dropdown menu to choose the modules that should be added to the devices. Each module must be assigned individually.
2. On the Device Management page, ungrouped devices and device groups will show the modules that are assigned to them.
3. When editing a Device/Device Group, you can click on the 3-dot menu to the right of a module name and select “disable” if you would like to remove content with the option of easily adding it back later. Otherwise, content must be re-added from the module list if it is removed.

 

 

We recommend creating separate device groups for mobile and VR devices since not all content is playable on both. Reach out to your Customer Success Manager to confirm compatibility across device types.

Archived Modules

After a Moth+Flame Administrator has archived a module, it can no longer be accessed by devices or user groups. For more information about archived modules, please see this article.