How to Un-Install & Re-Install ArborXR + Update Moth+Flame VR app
Is your device stuck within the ArborXR home environment (e.g. unable to connect to WiFi, are stuck in an endless loop of prompts, and are unable to exit ArborXR Home to update the system OS)? To avoid factory resetting the device, try the following steps to uninstall and reinstall ArborXR so that you can continue to access Moth+Flame experiences.
- Open SideQuest. Refer to these instructions and manually uninstall the ArborXR Home apk using the ADB command adb uninstall app.xrdm.launcher while the device is connected to a computer.
- Put on your headset and download the Meta update. This will take several minutes.
- Once the OS is updated, you can then manually re-install ArborXR Home by downloading the latest apk here and then running adb install -g <path to apk> .
- Turn off Boundary to prevent immersion disruptions and turn on Hand Tracking to enable controller-free use.
- Upload the .apk to the headset via SideQuest. To upload the file, click on the icon of the folder with the "down arrow" and then select the apk from the location it was placed. Check to see that it uploaded successfully by going to the task list in SideQuest (the icon with 3 horizontal lines and a checkmark).
- Launch the Moth+Flame app (you can do this from SideQuest by going to the 9-dot icon, finding "com.MothAndFlame.MFConversation..." application in the list and selecting the gear icon. Then select "launch."
- Register your headset - Moth+Flame will provide you with a link (1 link per headset). Click that link and input the 4 digit code that you see. (Here's an article with visuals. Start with step 5).
- Upload the configuration file using the ArborXR Device Setup App and the configuration file.
- Turn WiFi off and keep it off indefinitely unless a Moth+Flame representative advises that it be turned on.
Related Articles
Moth+Flame VR App Release Announcement
We are happy to announce that the latest version of our VR app, which has been renamed to Moth+Flame, is available! This update brings a range of improvements designed to enhance your learning experience on Meta Quest devices. Here’s what you can ...
Moth+Flame App Release Announcements
Release announcements for the latest app version will appear here. If you have any questions, please don't hesitate to contact us at support@promisevr.com. If you would like to suggest a product improvement, please submit your idea here. Release ...
How to provision ArborXR configuration packages on your VR devices
This guide provides step-by-step instructions on how to provision ArborXR configuration packages with the Moth+Flame app to your VR devices using the ArborXR Device Setup App. You should follow this method when you need to configure multiple devices ...
Moth+Flame Browser Player
Moth+Flame's Browser Player extends the immersive and interactive experiences of our VR platform directly to your web browser. Without the need for specialized hardware, learners can access the same rich, engaging content from virtually anywhere. ...
Clone a VR Headset to Update a Device Fleet without Wifi
If a fleet of devices requires an update and the headsets do not have access to wifi, there are two ways to deploy module updates: 1. Use an MDM (ArborXR) configuration package 2. Use SideQuest to clone a VR headset - Prerequisites for using this ...