Quest 2 Provisioning Checklist

Quest 2 Provisioning Checklist

  1. Account Set Up

  2. Headset Provisioning

  3. Application Loading

  4. Device Registration

  5. Additional Notes


1 - Account Set Up

  • Getting Started with Meta Accounts
  • Create a Meta Quest developer account
    • Go here: Meta Quest Developer Center | Overview
    • Sign-in to set up your Quest headset
    • Scroll down and select the link to Create an Organization
    • Enter the name of your organization (this can be anything)
    • Select submit
    • Agree to the terms of the agreement
    • Enter a credit card or phone number for identity verification. There is no charge to be an Meta Quest developer, but Meta’s terms of service do require one of these pieces of information on file.

2 - Headset Provisioning

  • Label headsets and controllers (Company abbreviation + number)
  • Follow in-headset steps to provision headset (if you're having difficulty pairing the device, see the Q+A section, below)
  • Download and open the Meta Quest app on your phone (see images below)
    1. Select Menu
    2. Select Devices
    3. Connect your headset by turning it on and placing it nearby. Then, select Headset Settings.
    4. Select Developer Mode 
    5. Toggle the developer mode switch to on
    6. Disable guardian inside headset (Settings → System → Developer → Guardian Off)



3 - Application Loading

  • Load MDM to headset (if applicable)
    • We suggest using an optional Mobile Device Manager (MDM) to easily manage a fleet of devices. MDMs allow remote and central management of devices and offer the ability to lock down the apps and settings that end-users can access. Our recommended MDM is ArborXR. Follow these steps to load ArborXR onto Quest headsets.  
    • Once ArborXR is loaded onto devices, please reach out to your Moth+Flame Customer Success Representative to share the apk file with your organization.
  • If only one headset is linked to your Meta account, you can alternatively follow these steps to load our Promise Learning app through App Lab.

4 - Device Registration

  • Create a device group within your organization on 
  • Assign modules/content to the device group
  • Register and assign each headset to the device group 
  • Verify all modules are viewable inside headset 

5 - Additional Notes

  • Review Perform Portal Overview  and Device Registration for device registration.
  • Ensure developer mode is turned on - in the phone app for the device and the settings in the headset.
  • When plugged into your computer, a pop-up appears in the left corner asking what would you like to do with this device. If you’re on a zoom call during setup, you may not see the pop-up and it will cause an error during the ArborXR connection.
  • Set up stationary boundaries for all the devices. 



My Quest headset isn't pairing to the app on my phone and I still see the code. What do I do?

  1. Make sure your headset and your phone are connected to the same WiFi
  2. Check to make sure your headset is nearby and turned on.
  3. Check your Wi-Fi signal. If your signal isn't strong, try moving closer to your wireless router (internet connection device).
  4. Make sure that your app is up-to-date
  5. Exit the Meta app and re-open it.
  6. Hit "retry" if pairing doesn't initially happen


I am connected to wifi, but my headset still isn't pairing. What should I do?

Meta suggests the following steps:

  • Turn your headset off
  • Delete the Meta App from your phone
  • Open Bluetooth settings on your phone, select your headset, and "forget device" to clear the cache
  • Re-install the Meta App
  • Turn your headset back on and restart the pairing process.
  • If you continue to experience pairing issues, please contact Meta support here.

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