General
Create - Best Practices
Make creating custom learning content even easier with these tips. 1. Open multiple tabs simultaneously Have a tab of the finalized script open simultaneously with a tab of the canvas, for easy cross-comparison. Reference it for adding branching and ...
Moth+Flame Create Release Announcements
Release Update 1/17/2025 Version 3.1 Updates and Enhancements Duplicate Module Feature: Easily duplicate modules to streamline workflow and create variations of existing content. Enhanced Drag-and-Drop Sorting: Improved drag-and-drop functionality ...
Enabling Controller-Free Navigation (Meta Quest)
To enable controller-free navigation, you will first need to navigate to the Meta universal menu toolbar. Learners can press on their right-controller to access the menu. From this universal menu: 1. Click the Quick Settings menu on the left-hand ...
How to Un-Install & Re-Install ArborXR + Update Moth+Flame VR app
Is your device stuck within the ArborXR home environment (e.g. unable to connect to WiFi, are stuck in an endless loop of prompts, and are unable to exit ArborXR Home to update the system OS)? To avoid factory resetting the device, try the following ...
How to Re-Provision a Device
Factory Reset the headset: Turn off your headset Hold down the power and volume (-) button simultaneously until the boot screen loads Use the volume buttons to highlight Factory Reset and press the power button Use the volume buttons to highlight Yes ...
How to provision ArborXR configuration packages on your VR devices
This guide provides step-by-step instructions on how to provision ArborXR configuration packages with the Moth+Flame app to your VR devices using the ArborXR Device Setup App. You should follow this method when you need to configure multiple devices ...
Understanding Archived Modules
Overview As an Admin, it's important to understand how archived modules will appear in the portal and how they affect device groups and classes. This article explains what you can expect when a module is archived or unarchived. Key Points Archived ...
Why did the app disappear from my iOS mobile device?
How to Disable the "Offload Unused Apps" Feature on iOS If you've noticed some of your apps disappearing from your iPhone, it's likely due to a feature introduced in iOS 11 called "Offload Unused Apps." This feature helps save storage space by ...
Moth+Flame VR App Release Announcement
We are happy to announce that the latest version of our VR app, which has been renamed to Moth+Flame, is available! This update brings a range of improvements designed to enhance your learning experience on Meta Quest devices. Here’s what you can ...
Manually transfer files from a Data Transfer Tool .zip file (if Data Transfer Tool is causing errors while uploading .zip)
If a fleet of devices requires an update and the headsets do not have access to wifi, and the Data Transfer Tool is not available or there was an error, there are two ways to deploy module updates: 1. Use an MDM (ArborXR) configuration package 2. Use ...
How to Use the Data Transfer Tool
The Data Transfer Tool assists Administrators in transferring session reports from one or multiple VR device(s) to promisevr.com in the absence of wifi. This tool works on PC and Mac operating systems. Your computer will need access to wifi before ...
Accessibility Mode (Mobile Only)
Learners with speech disabilities can enable accessibility mode. This allows response selection with a finger tap on the mobile version of the app. Please follow these steps: 1. Open the side menu by tapping on the three horizontal lines (also known ...
Navigating Communication Style Charts
This article explains what communication style charts are and how to read them. What are Communication Style Charts? Each of our conversational experiences contains three or more ways to respond to character(s) within a scene. Each exchange with a ...
Connect to Wifi Inside ArborXR's Home Environment
To enable wifi while inside ArborXR's home environment, do the following: 1. Select the wifi symbol in the tray 2. Switch the toggle on next to the word "status." Confirm the wireless network connects. 3. Select the content button at the far left of ...
Clone a VR Headset to Update a Device Fleet without Wifi
If a fleet of devices requires an update and the headsets do not have access to wifi, there are two ways to deploy module updates: 1. Use an MDM (ArborXR) configuration package 2. Use SideQuest to clone a VR headset - Prerequisites for using this ...
Using Magic Sign-In Links to Sign In to the Perform Web Portal
Say goodbye to the traditional, often frustrating process of remembering and typing passwords. With Magic Sign-In Links, you'll enjoy a seamless, secure, and more convenient way to access the Perform portal. Just use your email to receive a unique ...