FAQs
Browser Player Technical Requirements
When taking an experience using Moth+Flame's browser player, please use the latest version of Google Chrome, Microsoft Edge, or Safari. Make sure your download speed is at least 10 Mbps and that your microphone and camera are enabled. Note that ...
How to Unmute a Quest VR Device
Occasionally, users find that their microphone has become muted and they are unable to proceed through our conversational experiences. If this happens, please follow Meta's steps to unmute the microphone. Still not working? Try the following: Make ...
What is the Moth+Flame App?
Moth+Flame is a virtual learning management and analytics platform that delivers immersive learning content experienced in VR headsets and mobile devices. It is administered through a browser portal. The Moth+Flame App is a product of Moth+Flame, an ...
How are applications updated on my headset?
When applications are updated with new content or features, a new application needs to be wirelessly sent to applicable headsets. Headset users will be notified of any upcoming application updates. Steps for receiving application updates: Connect ...
Perform Q+A
Q: What happens if a Learner can't successfully log in to portal? If an Admin deletes them and re-adds them, will they be sent another invitation with a new temporary password? A: Currently, deleting and re-adding Users will not trigger another ...
How to Send Error Logs (iOS and Android)
If you encountered a bug, error logs can be sent quickly and easily from your iOS or Android device. Please follow the steps, below: 1. Open your Promise Learning app (if it's not already open). 2. Click on the hamburger menu (3 horizontal lines) at ...
How to Send Error Logs (VR)
If you encountered a bug, error logs can be sent quickly and easily from your VR device. Please follow the steps, below: 1. Open your Moth+Flame App (if it's not already open). 2. Click on the hamburger menu (3 horizontal lines) at the bottom right ...